In this Privacy Policy, we explain which personal data we collect and use, and for what purposes we do so. We recommend that you read this Privacy Policy carefully. This Privacy Policy applies to our website, www.complimac.nl, as well as related websites and services.
Please note that we collect and use the personal data you provide to us because this is necessary in order to enter into and perform any agreement with you. This applies to our (potential) customers as well as to parties from whom we purchase goods and/or services.
If you fill in a contact form on the website or send us an email, the data you provide will be stored for as long as is necessary for the complete response and handling of your request. We only request personal data that are essential for the performance of our services.
If you are a (potential) customer, we use your personal data to send you a quotation, determine which specifications or requirements a product or service must meet, deliver goods or perform work for you, issue invoices, and communicate quickly and efficiently about the details of the agreement.
If you are a (potential) supplier or contractor, your personal data are also necessary for entering into and carrying out the agreement. For purchasing, this is needed to inform you of the specifications or requirements we expect a product or service to meet, to send you a request for quotation or place an order, to process your invoices, and to communicate efficiently about other aspects of the agreement. You are not obliged to provide your personal data. However, if you choose not to, we may be unable to perform the aforementioned activities.
When you use our services, we may collect the following personal data:
We generally process your personal data for the following purposes:
We process your personal data based on legitimate interests or your consent, which you can withdraw at any time.
If you have requested a quotation but did not become a customer, we will delete your data no later than one year after our last contact. The same applies if we requested a quotation from you but did not become your customer. If you did become a customer (or vice versa), we will retain your personal data for seven years after the end of the financial year in which the agreement was fully executed. This period corresponds with the retention period required by the Dutch Tax Authority. After this period, your data will be deleted.
You have the right to request access to your personal data. If necessary, you may also request correction or supplementation of incorrect information. In addition, you may request that your personal data be deleted or that its use be restricted. You may also object to the processing of your data or file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Finally, you may request to receive your personal data (as defined in Article 4 of the GDPR) or have it transferred to another party. To exercise your rights, please contact:
For any questions or further information regarding the collection and use of your personal data, please feel free to contact us.
In connection with the performance of an agreement, we may need to share your personal data with parties that supply components, materials, and products to us or perform work on our behalf. We also use external server space for storing parts of our sales and purchasing administration, which include your personal data. For this reason, your data may be shared with our hosting provider. Additionally, we use Microsoft Office and its associated storage services for email and file management. Because we use a newsletter mailing service, your personal data may also be shared with that service provider.
To achieve the purposes described in this Privacy Policy, we may transfer your data outside the EEA. When we do so, we take appropriate measures to ensure that your personal data remain well protected. For transfers to the United States, we ensure that the relevant party is certified under the Privacy Shield framework. For transfers to other countries, we rely on the adequacy decisions of the European Commission regarding appropriate data protection levels.
Data you provide may be used for statistical analysis, including through Google Analytics. We use this service to gain insights into how visitors use our website, such as:
These anonymised statistics are essential for improving our website and its user experience. IP addresses are anonymised, as they are not relevant to us. We only use aggregate data, not individual user data.
Google may share this anonymised information with third parties when legally required or when such parties process the data on Google’s behalf. We have allowed Google to use the analytics data for other Google services. We have no control over how Google or third parties use this data. You can read Google’s privacy policy to learn how they handle anonymised data. By using our website, you consent to the processing of your data by Google as described above.
We aim to provide you with relevant and personalised information in a user-friendly way. To achieve this, our websites use various types of cookies. We only place cookies that are necessary for the website to function properly (functional cookies), such as enabling comments, spam filters, video playback, and caching to speed up the website. We also use analytical cookies that do not infringe on your privacy (statistical cookies).
Cookies are generally stored for the duration of your browser session. Your IP address may also be stored in our web server logs when using our services. This is necessary to properly manage and secure our services.
We do not use marketing cookies. Marketing cookies track visitors across websites to display personalised ads. We do not use your IP address to track or record your online behaviour. We are unable to link your IP address to your name, address, or other identifying information—unless you have provided such information yourself and continue using the same IP address.
You can disable cookies by configuring your web browser not to store them. You can also delete previously stored cookies via your browser settings.
This Privacy Policy was last updated on 17 August 2021.
